RESTON, Va., July 20, 2009 -- Northrop Grumman Corporation (NYSE:NOC) has achieved a significant GovTrip program milestone with the successful processing of two million travel vouchers. GovTrip is an online service that streamlines arranging reservations and managing expenses for government travel.
In 2003, General Services Administration's Federal Acquisition Service awarded contracts to Northrop Grumman and two other companies to provide Web-enabled, end-to-end travel services to government travelers on official business. The online service replaced more than 250 independent, disconnected travel approval and reimbursement processes that were paper-based and required manual data entry into agency financial systems. In addition, the service is fully compliant with the Federal Travel Regulation.
This consolidation of travel management provides transparency, improved accountability, and leverages the government's purchasing power to contain costs. For the first time, the government has a platform that captures data necessary to improve management, policy compliance and acquisition. GovTrip streamlines travel authorizations, reservations and manages expenses for government travel. Online utilization is more than 80 percent, saving GovTrip customers more than $3.4 million in fiscal year 2008 on travel services alone.
"GovTrip is currently supporting travelers from eight large federal agencies," said Dave Nastase, vice president of Advanced Public Services for Northrop Grumman's Information Systems sector. "Those agencies are using a transaction, fee-based service, thereby eliminating the capital expense of building and maintaining their own administrative system for travel processing. Agencies can focus on their mission."
Northrop Grumman continues to enhance and improve the GovTrip offering. The program will support the new Transportation Security Administration's Secure Flight initiative. The mission of the Secure Flight program is to enhance the security of domestic and international commercial air travel through the use of improved watch list matching.
"The GovTrip initiative represents a significant investment by Northrop Grumman to improve customer satisfaction for GovTrip users," said Dan Gildea, Northrop Grumman's GovTrip program manager. "This year, GovTrip use is increasing at a steady and significant pace. Customers are becoming more familiar with the service, which increases efficiency."
In March 2009, the program launched a redesign of the GovTrip user interface to make it more user friendly, improving the look and feel, as well as core navigation and work-flow processes. This was in response to feedback from customer satisfaction surveys and a Lean Six Sigma review. Also in March, the GovTrip service successfully processed 117,495 local and temporary duty travel vouchers, representing a 277 percent increase from March 2008.
The integrated service replaced manual processes that were challenging to regulate and manage. Reimbursement time has been reduced from an average of 30 to three business days.
GovTrip customers include the U.S. Departments of Agriculture, Transportation, Treasury, Health and Human Services, Interior, Energy, as well as the U.S. Environmental Protection Agency and the Smithsonian Institution.
Northrop Grumman Corporation is a global defense and technology company whose 120,000 employees provide innovative systems, products, and solutions in information and services, electronics, aerospace and shipbuilding to government and commercial customers worldwide.
CONTACT: Christy Whitman Northrop Grumman Information Systems (571) 213-5302 firstname.lastname@example.org